We filled in the blanks that the previous version left open and added protections that were missing. The governing law, arbitration forum, and venue are now stated instead of appearing as placeholders (Article XVI). You now have a 30-day right to opt out of arbitration without losing access to the Service — a right the earlier version did not offer. We added a copyright notice-and-takedown procedure (Article X) and an export-controls clause (Article XI). We aligned the contact address with the one on our Google Play listing, replacing an address that did not exist. And we made explicit that the subscription clauses describe a future paid tier, since version 1.0.0 has none.
Article IAcceptance of these terms
These Terms of Service ("Terms") govern your access to and use of the services offered by QEDCS LLC OF MASSACHUSETTS ("Lumo Veil", "we", "us", "our"), including this website (the "Site"), the Lumo Veil Android application (the "App"), and all related software, servers, and content (together, the "Service").
These Terms, together with our privacy policy, form a legally binding agreement between you and Lumo Veil. Please read them before you use the Service. By accessing or using the Service, you agree to be bound by them in full. If you do not agree with any part of these Terms, do not use the Service.
Our privacy policy is incorporated into these Terms by reference. Agreeing to these Terms means agreeing to that policy as well.
If you accept these Terms on behalf of an employer or another organisation, you represent that you have the authority to bind that organisation, that you have read and understood this agreement, and that you accept it on that organisation's behalf.
Article IIChanges to these terms
We may update these Terms. The current version is always published on the Site with its effective date, and unless we say otherwise, an update takes effect when it is published.
For changes that materially reduce your rights or materially increase your obligations, we will give at least 30 days' notice before they take effect — by email to any address associated with an account, and by a notice in the App or on the Site. Continuing to use the Service after a change takes effect means you accept the revised Terms. If you do not accept them, stop using the Service; if you are on a paid plan, you may cancel and we will refund the unused portion of the period you have already paid for.
Article IIIWhat the Service is
Lumo Veil provides a Virtual Private Network. It encrypts your device's internet traffic and routes it through our server network, so that the networks between you and us cannot read what you are sending, and the services you reach see our server's address rather than yours.
The Service currently includes an encrypted VPN connection through our server network, encryption of internet traffic in transit, selection of a server location, and the Lumo Veil Android application. Version 1.0.0 is available on Android only and is free to download.
We operate a strict no-logs policy. We do not collect, store, or monitor your browsing history, traffic content, DNS queries, original IP address, assigned VPN address, connection timestamps, or session duration. The full detail, including the small amount of data we do process, is in the privacy policy.
3.1 What the Service is not
A VPN is one security layer, not a shield against everything. Lumo Veil does not make you anonymous, does not protect you from malware already on your device, does not stop phishing, does not block advertising or trackers embedded in the pages you load, and does not undo the identification that happens when you log into a service. Our threat model sets out these limits in detail, and you should read it before relying on the Service for anything that matters.
Article IVEligibility and accounts
By using the Service, you represent that you are at least 18 years of age, or the age of majority in the jurisdiction where you live or from which you use the Service, whichever is higher.
Version 1.0.0 of the App does not require an account. This Article governs accounts if and when we introduce them. If you create one, you agree to:
- provide accurate, current, and complete information;
- keep that information up to date;
- keep your password confidential and not share it;
- take responsibility for activity that occurs under your account;
- notify us immediately of any unauthorised use or other breach of security.
Accounts are personal and non-transferable. You may not sell, transfer, or assign an account to anyone else. We may refuse service, or terminate or suspend an account, in accordance with Article IX.
Article VSubscriptions and payment
Version 1.0.0 of Lumo Veil is free and offers no in-app purchases or subscriptions. This Article governs paid plans if and when they are introduced, and is published now so that the terms are known in advance rather than presented at the moment of payment. We will announce any paid plan in the App before anything is charged.
5.1 Subscription plans
Paid services would be provided on a recurring subscription basis. Each subscription grants a licence to use the Service on the number of devices stated at the time of purchase.
5.2 Automatic renewal
A subscription renews automatically at the end of each billing period unless you cancel before the renewal date. If you do not cancel, your payment method will be charged for the next period. We will send a renewal reminder to the email address on the account before each renewal, and the renewal price will be stated in it.
5.3 Pricing
Prices are shown on the Site and may be displayed exclusive of tax. Tax is calculated for your jurisdiction and the total is shown before you are charged. We may change prices, but a change never applies to a period you have already paid for, and we will give notice before it affects a renewal.
5.4 Payment processing
Payments would be handled by third-party payment processors. By submitting payment information you authorise us to pass it to them for that purpose, subject to our privacy policy. You agree to pay all charges incurred by you or by anyone using your account. We may suspend access if payment fails and is not resolved.
5.5 Free trials and promotions
We may offer trials or promotional pricing, subject to the specific terms disclosed at the time of the offer. We may change or end a promotion at any time; doing so never affects a promotional price you have already been granted for a period you have paid for.
Article VICancellation and refunds
6.1 Cancellation
You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again.
6.2 Thirty-day money-back guarantee
If you are not satisfied, you may request a full refund within 30 days of your first purchase. Send the request to buivandong298523@gmail.com with "Refund" in the subject line. The guarantee applies to first-time purchases and not to renewals.
6.3 Beyond the guarantee
Outside the 30-day window we do not refund the unused portion of a current period, except where the law where you live requires it — including the statutory rights of consumers in the European Union, the United Kingdom, and other jurisdictions with mandatory withdrawal or cancellation rights. Those rights are not affected by anything in this Article.
6.4 Purchases made through an app store
If you buy a subscription through Google Play, that purchase is also governed by Google's terms, and cancellations and refunds may need to be handled through your Google account. Write to us if you are unsure which route applies and we will tell you.
6.5 How to cancel
Either through your account settings or your Google Play subscriptions page, or by writing to our support address. We will not require you to speak to anyone before cancelling.
Article VIIAcceptable use
You are responsible for what you do with the Service, and for the consequences. You agree to use it in compliance with all applicable laws.
7.1 Prohibited activities
You may not use the Service for:
- Illegal activity of any kind, including fraud, money laundering, and terrorism;
- Spam — sending unsolicited bulk messages or commercial communications;
- Attacks and unauthorised access — intrusion into computer systems, networks, or data; denial-of-service attacks; port scanning of systems you do not own; or any other form of cyberattack;
- Copyright infringement — downloading, sharing, or distributing copyrighted material without authorisation;
- Child sexual abuse material or any exploitation of children, without exception and without warning;
- Malware — distributing or facilitating the distribution of viruses, ransomware, or other harmful code;
- Harassment or threats directed at any person;
- Weapons development or military use of the Service.
7.2 Restrictions on the software
You agree not to reverse engineer, decompile, or disassemble the software except to the extent that applicable law expressly permits it despite this restriction; not to use the Service in a way that damages, disables, or overburdens our servers or networks; not to circumvent technical measures that protect the Service; and not to use automated means to access the Service or to harvest content from the Site.
7.3 Compliance with local law
VPN use is restricted or prohibited in some countries. You are responsible for knowing and following the law where you are. We are not responsible for legal consequences you incur by using the Service where its use is restricted.
7.4 How we enforce this
Our no-logs design means we cannot monitor what you do, and we do not try to. We act on credible reports of abuse and on technical signals such as connection patterns that indicate automated attack traffic. Enforcement is described in Article IX.
Article VIIILicence to use the software
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the Lumo Veil software on devices you own or control, for your personal use.
The software is licensed, not sold. We retain all right, title, and interest in the Service, the software, and all associated intellectual property, including the Lumo Veil name and crest. You may not copy, modify, or create derivative works of the software; distribute, sublicense, or transfer it to a third party; or use it for any purpose these Terms do not expressly permit.
Article IXSuspension and termination
9.1 By you
You may stop using the Service at any time: disconnect, revoke the VPN permission in Android's settings, and uninstall the App. If you have an account, you may close it by writing to us.
9.2 By us
We may suspend or terminate your access if you materially breach these Terms — in particular the acceptable use policy in Article VII — if you fail to pay for a paid plan, if you use the Service for illegal activity, or if the law requires us to.
We will give you notice and, where the breach can be cured, a reasonable opportunity to cure it, before terminating. We may act immediately and without prior notice only where the conduct is serious and ongoing — child exploitation material, active attacks on other systems, or a legal order requiring immediate action.
9.3 Effect of termination
Your right to use the Service ends. We may delete your account and associated data in accordance with the retention periods in our privacy policy. You remain liable for charges incurred up to the date of termination. If we terminate a paid plan for a reason other than your breach, we will refund the unused portion of the current period.
9.4 Terminated accounts
If your account was terminated for a breach of these Terms, you may not create a new one.
9.5 Survival
Articles VIII, X, XI, XII, XIII, XIV, XVI, and XVIII survive termination, along with any other provision that by its nature is intended to.
Article XCopyright and notice-and-takedown
We respect intellectual property rights and expect users of the Service to do the same. Copyright infringement is prohibited under Article 7.1.
If you believe that material accessible through the Service infringes your copyright, send a notice to buivandong298523@gmail.com with "DMCA" in the subject line, including: identification of the copyrighted work; identification of the allegedly infringing material and enough information for us to locate it; your contact details; a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent, or the law; a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorised to act on the owner's behalf; and your physical or electronic signature.
Note the practical limit honestly: as a VPN provider operating a no-logs service, we do not host user content and we do not have records identifying which user transmitted which traffic. We will act on notices to the extent we are able, which generally means terminating access for accounts that are the subject of repeated, substantiated notices, in accordance with our repeat infringer policy.
Article XIExport controls and sanctions
The Service includes cryptographic software and is subject to United States export control and economic sanctions law. You represent that you are not located in, and are not a national or resident of, a country subject to a comprehensive United States embargo, and that you are not on any United States government list of prohibited or restricted parties. You agree not to use or export the software in violation of applicable export laws.
Article XIIDisclaimer of warranties
The Service is provided "as is" and "as available", without warranties of any kind, express or implied.
To the fullest extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement; warranties that the Service will be uninterrupted, error-free, secure, or free from harmful components; and warranties about the accuracy, reliability, or completeness of any content available through the Service.
We do not warrant that the Service will meet your requirements or expectations. Anything you obtain through the Service is obtained at your own discretion and risk. We may modify, suspend, or discontinue the Service, with or without notice.
Some jurisdictions do not allow the exclusion of implied warranties, so parts of this Article may not apply to you. Nothing here limits rights that consumer protection law in your country gives you and does not allow to be excluded.
Article XIIILimitation of liability
To the fullest extent permitted by applicable law, neither Lumo Veil nor its affiliates, officers, directors, employees, or agents will be liable for indirect, incidental, special, consequential, or punitive damages; for loss of profits, revenue, data, or goodwill; for damages arising from your use of or inability to use the Service; for damages arising from unauthorised access to or alteration of your transmissions or data; or for damages arising from the content or conduct of any third party.
Our total liability for all claims relating to these Terms or your use of the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) fifty United States dollars. The second limb exists because version 1.0.0 is free, and a cap of "what you paid" would otherwise be zero.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this Article may not apply to you.
Article XIVIndemnification
You agree to indemnify and hold harmless Lumo Veil and its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, costs, and reasonable legal fees arising from your use of the Service, your breach of these Terms, your violation of applicable law, your infringement of third-party rights, or activity conducted through your account.
We may assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with that defence. We will not settle a claim in a way that imposes an obligation on you without your consent.
Article XVThird-party services and links
The Service may link to third-party websites and services we do not own or control. We are not responsible for their content, privacy practices, or conduct, and a link is not an endorsement. Your dealings with them are between you and them.
Article XVIGoverning law and dispute resolution
16.1 Governing law
These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions. If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose law grants you the protection of your local courts and mandatory consumer rules, this clause does not deprive you of that protection.
16.2 Talk to us first
Before starting a formal proceeding, you agree to try to resolve the dispute informally by writing to buivandong298523@gmail.com with "Legal" in the subject line, describing the problem and the resolution you want. Most disputes end here. We will do the same before bringing a claim against you. If it is not resolved within 60 days, either party may proceed.
16.3 Arbitration
If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be seated in Boston, Massachusetts, and may be conducted by telephone, video, or on written submissions if you prefer. Judgment on the award may be entered in any court of competent jurisdiction.
You may reject the arbitration agreement in Article 16.3 and the class action waiver in Article 16.5. To do so, email buivandong298523@gmail.com with "Arbitration opt-out" in the subject line within 30 days of first accepting these Terms, and include your name and the email address you use with the Service. Opting out costs you nothing, does not affect your access to the Service in any way, and preserves your right to bring a claim in court. If you opt out, disputes will be resolved exclusively in the state or federal courts located in Suffolk County, Massachusetts.
16.5 Class action waiver
To the fullest extent permitted by applicable law, and unless you have opted out under Article 16.4, you and Lumo Veil each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
16.6 Exceptions
Either party may bring an individual claim in a small claims court with jurisdiction, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights.
16.7 Time limit
Any claim relating to these Terms or the Service must be brought within one year after it arose, unless the law where you live prohibits shortening the limitation period, in which case the statutory period applies.
Article XVIIPrivacy
Our privacy policy explains how we collect, use, and protect personal information, and it is incorporated into these Terms. If these Terms and the privacy policy conflict on a privacy matter, the privacy policy governs.
Article XVIIIGeneral provisions
18.1 Entire agreement
These Terms and the privacy policy are the entire agreement between you and Lumo Veil about the Service, and supersede any earlier agreements, representations, and understandings on the same subject.
18.2 Severability
If a provision is held invalid or unenforceable, the rest remains in force, and the invalid provision is replaced by a valid one that most closely reflects its intent.
18.3 Waiver
A failure to enforce a right is not a waiver of it. A waiver is effective only if it is in writing and signed by an authorised representative of Lumo Veil.
18.4 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.
18.5 No agency
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Lumo Veil.
18.6 Force majeure
We are not liable for delay or failure to perform caused by events outside our reasonable control, including acts of God, war, terrorism, civil unrest, government action, fire, flood, strikes, and failures of infrastructure we do not operate.
18.7 Language
These Terms are written in English. Any translation is provided for convenience; if there is a conflict, the English version governs, except where the law where you live requires otherwise.
Article XIXContact
Questions, complaints, and notices under these Terms go to:
| Entity | QEDCS LLC OF MASSACHUSETTS |
|---|---|
| buivandong298523@gmail.com | |
| Subject line | "Legal", "DMCA", "Refund", or "Arbitration opt-out" |
| First response | Within 5 business days |
This is the same address published on our Google Play listing, and it reaches the people who build and operate the Service.